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4.2 | 284 Reviews

28 cu. ft. 4-Door French Door Refrigerator with FlexZone™ Drawer in Stainless Steel

Samsung RF28R7201SR

Features

  • 28 cu. ft. 4-Door French Door refrigerator in a stainless steel finish.
  • With an extra-large capacity, this sleek refrigerator features our FlexZone Drawer which has four temperature settings for storing various food items.
  • Smart features allow you to control and montor the refrigerator temperature from your phone.

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 35.75"
  • Height: 70"
  • Depth: 36.5"
  • Energy Star Rated: Yes
  • Refrigerator Size: 28 (cu. ft.)
  • Fresh Food Capacity: 15.9 (cu. ft.)
  • Freezer Capacity: 8.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No
  • Sabbath Mode: Yes
  • WiFi Connected: Yes

See More

This item has purchase restrictions.

We currently only offer this product for purchase within 25 miles of our store. Questions? Contact us for more information.

 
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Customize your middle drawer temperature with FlexZone™

A flexible drawer with four different temperature settings for storing various food items.

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Keep food fresh for longer

Twin Cooling Plus™ optimizes the temperature and humidity to keep food fresh for longer.

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Helps you use up to 10% less household energy

SmartThings AI Energy Mode helps you reduce your energy consumption by up to 10%, saving you money.

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Sleek and simple design

Modern style with sleek handles and polished door.

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Store it all, short and tall

Adjustable shelf lets you store tall items with ease.

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Easy access to fresh water & ice

The external dispenser gives you easy access to filtered water and two types of ice.

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High-Efficiency LED Lighting

LED lighting designed to beautifully light up the interior of your fridge.

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Fingerprint Resistant Finish

Helps reduce smudges and minimize cleaning.

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Easy-to-reach controls everyone

Provides easy access controls compliant with the standards of the Americans with Disabilities Act (ADA).

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10-year warranty on the compressor

Digital Inverter Compressor with 10 year warranty

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Get useful notifications

The SmartThings app alerts you when the door is left open, if there is an unexpected change in temperature or simply when it's time to change the water filter.* *Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. Product images shown may not reflect the model or color selected.

Image Feature

Get smart energy savings of up to 15%

SmartThings Energy lets you monitor and manage your refrigerator's power usage. Reduce your energy use by up to 15% with AI Energy mode , all from your phone. Comparing factory setting temperature without AI Energy mode and with AI Energy, which optimizes the compressor speed and defrost cycle based on usage pattern and conditions. Results may vary depending on the usage pattern and conditions. Available on compatible models from June 2023 through a Wi-Fi update through the SmartThings app on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. Product images shown may not reflect the model or color selected.

Customize your middle drawer temperature with FlexZone™ A flexible drawer with four different temperature settings for storing various food items.

Keep food fresh for longer Twin Cooling Plus™ optimizes the temperature and humidity to keep food fresh for longer.

Helps you use up to 10% less household energy SmartThings AI Energy Mode helps you reduce your energy consumption by up to 10%, saving you money.

Sleek and simple design Modern style with sleek handles and polished door.

Store it all, short and tall Adjustable shelf lets you store tall items with ease.

Easy access to fresh water & ice The external dispenser gives you easy access to filtered water and two types of ice.

High-Efficiency LED Lighting LED lighting designed to beautifully light up the interior of your fridge.

Fingerprint Resistant Finish Helps reduce smudges and minimize cleaning.

Easy-to-reach controls everyone Provides easy access controls compliant with the standards of the Americans with Disabilities Act (ADA).

10-year warranty on the compressor Digital Inverter Compressor with 10 year warranty

Get useful notifications The SmartThings app alerts you when the door is left open, if there is an unexpected change in temperature or simply when it's time to change the water filter.* *Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. Product images shown may not reflect the model or color selected.

Get smart energy savings of up to 15% SmartThings Energy lets you monitor and manage your refrigerator's power usage. Reduce your energy use by up to 15% with AI Energy mode , all from your phone. Comparing factory setting temperature without AI Energy mode and with AI Energy, which optimizes the compressor speed and defrost cycle based on usage pattern and conditions. Results may vary depending on the usage pattern and conditions. Available on compatible models from June 2023 through a Wi-Fi update through the SmartThings app on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. Product images shown may not reflect the model or color selected.

Features

  • 28 cu. ft. 4-Door French Door refrigerator in a stainless steel finish.
  • With an extra-large capacity, this sleek refrigerator features our FlexZone Drawer which has four temperature settings for storing various food items.
  • Smart features allow you to control and montor the refrigerator temperature from your phone.
Key Features
Ice Max Yes
FlexZone™ Yes
Wi-Fi Connectivity Yes
ADA Compliant Yes
ENERGY STAR® Certified Yes
Standard Features
External Filtered Water and Ice Dispenser Yes
FlexZone Drawer Yes
High-Efficiency LED Lighting Yes
Surround Air Flow Yes
Power Freeze and Power Cool Options Yes
Humidity Controlled Crispers Yes
Shelves 5
Gallon Bins Yes
EZ-Open Handle™ Yes
2-Minute Door Alarm Yes
CoolTight Door Yes
Display Color Ice Blue
Child Lock Yes
Filter Indicator Yes
Handles Flat Handle
Water Filter HAF-QIN (Included)
Wi-Fi Connectivity Yes
Twin Cooling Plus® Yes
Sabbath Mode Yes
Adjustable Shelves Yes
Modern Look Design Yes
Refrigerator Design
General Feature 4DR French Door
Color Fingerprint Resistant Stainless Steel
Number of Doors 4
Depth Regular (30" and above)
Refrigerator Features
Humidity Control Crispers 2
Gallon Bins Yes
Total Bins 6
Drawers 2
Foldable Shelves 1
Fixed Shelves 3
Interior Light TOP LED(6EA x 2)
Slide-In Shelf 1
Spill proof shelves Yes
Fingerprint Resistant Finish Yes
Water and Ice Dispenser Yes
Automatic Ice Maker Yes
FlexZone Drawer
Total Capacity (cu. ft.) 3.8 cu. ft.
EZ-Open Handle™ Yes
Temperature Zones Meat/Fish (29°F) Cold Drinks (33°F) Deli/Snacks (37°F) Wine/Party Dishes (42°F)
FlexZone™
Total Capacity (cu. ft.) 3.8
Drawers 1
Temperature Zones 4
Freezer Features
Total Ice Storage 4.2
EZ-Open Handle™ Yes
Drawer Divider Yes
Interior Light Bottom of Refrigerator Door, High Efficiency LED, 1ea
Bins 2
Power
Energy Consumption 755 kWh/yr
Volt/Amps 115V/60Hz/5.0A
Capacity
Total Capacity (cu. ft.) 28 cu. ft.
Refrigerator Capacity (cu. ft.) 15.9 cu. ft.
Freezer Capacity (cu. ft.) 8.3 cu. ft.
Dimensions
Product Dimensions with Hinges, Handles and Door 35 3/4" W x 70" H x 36 1/2" D
Product Dimensions without Hinges and Door 35 3/4" W x 68 7/8" H x 29 3/8" D
Product Dimensions with Door without Handles 35 3/4" W x 70" H x 34" D
Shipping Dimensions 38 1/4" W x 75 3/4" H x 36 1/4" D
Net Depth with Door Handle 36 1/2"
Net Height with Hinge 70"
Net Height without Hinge 68 7/8"
Net Depth w/o Door Handle 34"
Depth without Door (in) 29 3/8"
Width 35 3/4
Weight
Product Weight (lbs.) 328 lb.
Shipping Weight (lbs.) 351 lb.
Warranty
1 Year 1-Year Parts and Labor on Refrigerator
5 Years 5-year Parts and Labor on sealed Refrigeration system only* *Compressor, evaporator, condenser, drier, connecting tubing
10 Years 10-year Part and 5- year Labor on Digital Inverter Compressor

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 35.75"
  • Height: 70"
  • Depth: 36.5"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 28 (cu. ft.)
  • Fresh Food Capacity: 15.9 (cu. ft.)
  • Freezer Capacity: 8.3 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: No

  • Extras

  • Sabbath Mode: Yes
  • WiFi Connected: Yes

Samsung Buy More Save More Delivery and Installation Allowance

Offer Expires: 7/17/2024 to 10/18/2024 Must be postmarked by: 11/30/2024

Enjoy exclusive rebate savings with purchase of qualifying Samsung Appliances. Rebate form must be postmarked by 11/30/2024.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

4.2 out of 5

79% of reviewers recommend this product.

1 Stars

Sent back

Bippy 3/1/2022

front water/ice dispenser buttons never lit up upon delivery, had to open door to change from ice to water every time ( a very poor design as well). ice maker very loud (sounded like trash can lids banging when ice cubes were making.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

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Value

 
4 Stars

Samsung french refrigerator

Bill E 2/14/2022

nice looking refrigerator that meets our needs. the water dispenser is a bit slow but adequate. the shelf with the sliding glass lays on a ledge to the right and is not locked into place thereby easily displaced. generally an acceptable refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Not enough room

jenny 1/22/2022

we previously owned the samsung 28 cu. ft french door fridge and it went out after many years of great use. we went with this one because of the water/ice dispenser and were so disappointed because the design of the inside is simply awful! it is not deep and because of the awkward shelf placement, you can only put gallons of milk in the fridge if you remove one of the shelves, leaving no room at all inside. shelves around icemaker are useless and small. do not buy this one, the layout is not user friendly at all.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Space is great, that's about it

Trapp Family 1/17/2022

this is the worst over-priced appliance we've ever purchaed. twice per week we have to use a blow dryer to defrost the frozen, non-working ice maker. the refrigerator constantly makes a dinging sound, the flex panel on the drink drawer cannot be used at all nor can it be reset. it does not work. this overpriced refrigerator is nothing but problems. appliance repairmen find out what type of refrigerator we have then tell us to just junk it & replace it because this make and model is nothing but constant problems.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Beware - Ice Maker in refrigerator

Craigba007 12/27/2021

first, late me say that we love our samsung refrigerator, except for the ice maker. we have spent the last 4.5 years with the ice maker going our every 3-5 months. this not an exaggeration. i just spoke to best buy geek squad and they told me we see the previous 10-work orders on the same ice maker issue. samsung, can you help?!?!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
4 Stars

Beautiful, spacious and Efficient!

MissLeah 12/7/2021

i really like this refrigerator. it was a breeze to set up the water system and i like the simplicity of the controls. the only thing that keeps me from giving it a 5 star is the shelves. be prepared - it is darn near impossible to clean the glass shelves. we checked youtube and there was a video explaining the process of popping out the clips so you can lift the glass...yea - not an easy thing to do and doesn't even appear to work on ours - so some food liquid is permanently stuck between the shelf and the glass....gross! this, in our opinion , is a major design flaw with the shelves. otherwise - we really like it.
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

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Value

 
1 Stars

RUN! Unless you love headaches

Samsuck 11/30/2021

purchased this expecting the quality of the high end samsung tv's in our house and boy were we disappointed. ice maker froze up and quit working about 2 months in. samsung sent someone out immediately who did a replacement and told us it wouldn't last and he was right. now that we are just out of warranty our ice maker has failed regularly and the solution is pay more money to fix a year old appliance or scrap it and go with another brand. if you're in the market, just google samsung ice maker and you'll stay far away!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Ice Maker destroys a great product otherwise...

John 10/27/2021

i love the flexibility of this machine - plenty of storage and seemingly well-built. however, the noisy horrible sometimes not working icemaker is a deal breaker. very slow to fill cups - often quits working - and very noisy. must be something that can be done to improve on this. this fridge is not cheap and should have a better ice maker. when i asked for warranty service on the ice maker - was told it was only covered for a year and would cost $300 just to have an appliance place look at it... c'mon man!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
4 Stars

Good product - Taken some steps backward

Phil 9/28/2021

owned for 3 weeks. 1. shelves are not l - r interchangeable anymore. 2. freezer temperature is wrong and has a wide variance. we have validated this with digital thermometers. the freezer is set to -4 (f). the temp of the freezer rarely touches -4 and often sits at 0, maxing out around 15 when the freezer has not been opened for 24h. the control board has been replaced. the problem persists. the temp reads 34 (refrigerator) -4 (freezer).
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

AVOID THIS LIKE THE PLAGUE. TERRIBLE!

Disappointed 9/12/2021

the ice maker is absolute trash. 6 months after owning, it froze up. we would thaw it out and it would last another 2-3 months... we tried leveling it differently and the issue repeated in another 3 months. just enough time for the warranty to expire. i understand the frustrations that i have with my samsung counter depth 4-door french door refrigerator with flexzone drawer and i do not want this thing anymore. please come take it! the only money i'm going to spend on this unit will be the removal fee when my <better brand> is delivered... don't bother opening a ticket and sending / charging me for a service tech. (fun fact, the service tech will just tell you to get a different brand...)
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

LOOKS NICE, NOT AS MANY FEATURES THOUGH

fewd 9/6/2021

i loved my white french door 2 drawer fridge so much, when we decided to upgrade our entire appliance package we chose the same style in fingerprint less stainless. i am quite disappointed, the interior has one main light, my older model had side and crisper lights, samsung is starting to produce a cheaper product. my main anger is they have the attachments for the bottom freezer small clear shelf but no longer put it in their models, i loved that shelf and truly miss it.
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Do not buy this!

Mr D 8/4/2021

do not buy thia refrigerator unless you want to repair the freezer as soon as the warranty ends. freezer fills up with ice and becomes, essentially, useless. this is a known issue and samsung does nothing systemic about it. disappointing.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

The Ice Maker is Terrible!

Bear 7/27/2021

the refrigerator is less than two years old and the ice maker is already broken. for the last year the ice maker would melt the ice that was in it and then it would refreeze and be a solid chunk of ice. then i would have to chip it out with a long screwdriver. now the ice maker has quit working all together. when i tried to schedule a repair technician through the samsung website i received a message that there were no repair technicians in my area.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
5 Stars

Excellent refrigerator

Sidney 7/19/2021

a part of my wife's dream,this refrigerator is beautiful and very efficient. it has a very low noise work, it has a big refrigerator, a big freezer with an internal extra drawer and between both there are a very useful drawer called flexzone with an intermediate temperature,nice for beers, sodas, cheese,etc. no leaks from water/ice compartment (very common in others brands). easy access to all parts due to its big doors and drawers. alarm for door open. a very useful app to refrigerator control using samsung smartthings via internet.
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

I don't hate this fridge

Holly 7/18/2021

i think this refrigerator looks nice, has a decent amount of space and works well. we did have issues with the ice maker, but it was fixed.my biggest complaint is cleaning the bottom shelf in the fridge itself! if (and with a family it happens more often than not) something spills i have to empty the entire refrigerator, have my husband help remove the bottom shelf and the glass, then wash everything. otherwise the spill is stuck between the plastic shelf and the glass. i feel like i should be able to clean it up much easier than that! it's an all day project! whoever designed this should have to come clean my refrigerator once a week! i'll never buy another refrigerator with this design again!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

FRIDGE ARCS TRIPS BRKR SAMSUNG DOESN'T CARE

RFTB 4/12/2021

after 1 year of use this fridge now keeps tripping the arc fault breaker (required by law). after several attempts to have samsung fix the fridge, they want me to use a different breaker (not allowed by law) for this fridge. they say that the fridge is working fine, the breaker is the problem.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Ice maker and tray are frozen solid

CLMN 3/31/2021

the ice maker is unuseable due to freezing up. can't remove the ice bucket either. tried defrosting the refrigerator with no luck.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
4 Stars

Great Frig could Be a Five Star

bjmusic 3/29/2021

this is a great frigerator, there is a lot of room and the deli shelf is wonderful. it has a great look and is easy to take care of. the finger resistant exterior is easy to keep clean. the glass shelfs are adjustable and easy to clean. but if your not careful small items will fall off the back because the shelfs dont go all the way to the wall ?the two things that would make it a five star frig is that the shelves on the door are not adjustable at all! the large area were you would put a gallion of milk is nice but it would be nicer if it were enclosed to keep the milk colder. the most negitive aspect about this frigerator is the ice maker is small and as if that wasn't bad enough it is slow. this could of been a great refrigerator with some minor tweaks
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Missing freezer door bin/shelf

sdad 3/13/2021

i was surprised that the freezer door was missing the bin/shelf when there was clearly the space for that. i had it in my previous samsung model (ice maker did not work), so had to buy a new one.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

Do Not Waste Your Money

HoustonCook 3/11/2021

this refrigerator has everything you don't want - it's noisy, faulty, and a waste of money. noisy - the designers figured out how to make the loudest refrigerator i have had the displeasure of listening to. middle of the night - loud dump. the motor is moving the ice - wakes you up from sleep. faulty - the water leaks from the water dispenser. the ice continues to fall after you pull the glass away. the fridge is not efficient. waste of money - for the price, you would imagine more modern technology. nope. just a terrible product
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Run Away! Do Not Buy

Mrs Clean 3/3/2021

french door with flex drawer. the ice maker does not work on a consistent basis. want a 5:00 cocktail? oh sorry- no ice! the shelves can be difficult to move and a nightmare to clean. some areas are not cleanable. the freezer drawer -to open the freezer. i'm afraid the handle will fall off i have to pull so hard. oh, and the flex zone is not a freezer drawer, so don't buy this thinking you'll have extra freezer space.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Do not buy

Flinhir 3/2/2021

they will tell you that they have fixed the ice maker freezing up issue, but they have not. i had the icemaker off for vacation and when i returned it was frozen up again.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Ice maker is a known issue

Michael 3/1/2021

the ice maker freezes in place inside the ice maker compartment. this first happened within 6 months of operation. it has now happened several more times and now has to be taken out every week and the ice buildup has to be manually cleaned out. samsungs service number and staff are a joke and no help. the extended warranty company contract service repair company is too. this is a terrible product and no one should by this. samsung needs to engineer a solution and send out competent repair people to replace the unit. or send everyone a new refrigerator.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
2 Stars

similar stories as others related to icemaker

Danielle 3/1/2021

i purchased the 4 door french door with flex zone drawer from lowes in january, 2020 to replace my 20 year old refrigerator when the ice maker stopped working. i purchased the extended warranty. just recently my refrigerator stopped making ice because it was frozen and my freezer has ice crystals over half the compartment. i now realize that this has been an issue with many samsung refrigerators. what can you do to help me please?
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
4 Stars

Space!

Spock 2/10/2021

i wanted the model with the wifi on the door, but the delivery guys would not remove the wifi door so it would fit between the island and the refrigerator space. we had to switch to this model. oh well, i still like it.
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Ice Maker is subpar

Christy T 2/10/2021

we purchased this refrigerator in december 2019. the salesman let us know that there had been a problem in the past with the samsung ice makers but that the problems had apparently been corrected. in the time that we have owned this fridge, we have had the icemaker freeze up at least 5x. most times we have been able to remove the ice container and resolve the issue, but this most recent time we are not able to remove it and neither was the tech that came out. the tech has had to order all new parts for the ice maker and the water filter area to try and resolve the problem. if we are already having these problems right at a year since purchase, what will the future of the refrigerator be like?
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Not this refrigerator

Buster 1/22/2021

i have a 2000 dollar fridge, 1 year old, that has needed the ice dispenser system worked on twice in the last 5 months. outrageous that i am dealing with this. why will you not replace this thing with a new one or a better model?
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
5 Stars

Great model, icemaker much improved

Mongo65 1/10/2021

pros: • sleek styling, inside and out • love the flexzone drawer, no noticeable loss of space • the icemaker works great, rarely any of the scraping, chunks of small, chopped up ice our previous two models always did. sure, it's still the half-moon shape that i, meh, don't prefer, but at least i don't have to keep dumping my glass and starting over, trying to get all whole cubes. • very user friendly controls. • stable temperatures. cons: • it won't clean house or cook supper. ie, no complaints :)
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

No water drip tray

Tasha 1/8/2021

so we got this new refrigerator and was all excited till we noticed no water drip tray for the water/ice dispenser! our fridge looks unfinished and water drips down the front if you're not careful. i totally hate the look and even called costco complaining thinking, they forgot to include it in the package! this is an apparent design, more like design flaw! i hate it and wish i could find one that would sit in its place and most importantly catch any water or last bits of ice that have fallen, now it just falls on my floor if not careful. if i had of know that it does not come with it, i would have not purchased this refrigerator. poor design and very cheap!
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Ice release flap has broken twice

Martin 1/4/2021

we bought this fridge because it looked sleek and well made at the store. the french doors are convenient and the flexzone drawer is a nice feature to have so we can keep snacks in an area our kids can easily reach. the main drawback is that the little flap/door that opens when you get ice has broken twice within a 6 month period. the flap continually opens and closes 24 hours a day when it breaks and it requires a whole need refrigerator door. we thought after replacing the door the first time we would no longer run into any issues, but the problem resurfaced on the door within 3-4 months of being replaced. this makes me concerned about qc on samsung appliances in general if getting replacement parts does not truly resolve an issue.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
5 Stars

Great

Nice 12/23/2020

This fridge is huge! Works great and looks great!!
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

Features

 

Performance

 

Value

 
1 Stars

Bad bad bad bad bad

MajorDisappointment4pt0 12/1/2020

I purchased this refrigerator in April after my previous Samsung's cooling system failed. While I was recommended not to purchase another Samsung, as there are issues with its cooling system, I needed a fridge ASAP and this was my best in-stock option. It is essentially the same as my other fridge less the in-door sparkling water dispenser. However, it is now November, and the dispenser flap keeps opening and closing, which has caused my fridge's sensors to go haywire along with now having no ice or water. Called customer service, and there are no available techs in my area. So while they are now providing a full refund (after multiple calls and waiting to get ahold of service reps), I have to go through the hassle of finding a new fridge and having it delivered and installed. I like the look and design of Samsung over the other brands, but their quality is seriously lacking.
Originally posted on Samsung.com

No, I do not recommend this product

Design

 

Features

 

Performance

 

Value

 
3 Stars

Want to love this refrigerator

storywell 12/1/2020

we had previously purchased a similar model for a condo & loved it. expecting this to be similar, we've had some disappointments. before i get to those, this refrigerator is gorgeous! immense capacity & we love the flex-drawer. most every aspect of this refrigerator is solid. except: 1) the water dispenser is really slow; almost a minute to get a 14oz glass of water. 2) the bottom shelf is super hard to remove and clean; massive design fail, imo. furthermore, there is no official guidance for doing so. i had to find a youtube video showing how. it is ridiculously convoluted. 3) having removed the bottom shelf assembly to remove and clean under the glass, the last time we did it, it shattered. this has led to a 3 day, multi-hour search for a replacement.
Originally posted on Samsung.com

No, I do not recommend this product

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1 Stars

WORST PRODUCT I'VE EVER PURCHASED

Jonathan 11/23/2020

I purchased the Samsung RF28R7201 on March 27, 2020 and it broke down on October 3, 2020. My Family which includes me, my gf and 4 kids were without milk,eggs,ice cream, yogurt,lunch meat,frozen foods,etc from 10/3/2020 to 11/13/2020 and we still have not received our refund money from Samsung that was suppose to be direct deposited for us to buy a new fridge but it was sent via check and we were forced to use our own funds to purchase a new fridge after the fridge we purchased did not last 6 months. Luckily we had enough to purchase a fridge as we would still be without a fridge to this day and not even have a fridge for thanksgivings next week as it takes time to purchase and have one delivered. PLEASE AVOID THIS PRODUCT AT ALL COST!
Originally posted on Samsung.com

No, I do not recommend this product

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5 Stars

The Grand, Not to Large & Not to Small.

SunnyT 11/20/2020

very nice refrigerator. spacious -along with the shelf lift adding more space. the icemaker /water dispensing unit could definitely use a cover. you must ensue that the handles are on tight otherwise they will pop off. if they do pop off, they can easily be reinstalled until a service call is made. my service call was timely, professional and well knowledgeable about all facets of the item.
Originally posted on Samsung.com

Yes, I recommend this product

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5 Stars

Love it awsome ice maker

Drpoochie 11/5/2020

Works great, love the fridge its the best no problem have for a few months now
Originally posted on Samsung.com

Yes, I recommend this product

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5 Stars

Incredible

Cuquito 11/4/2020

We bought this fridge around Sept. 2019 and the most amazing thing is how it's space is distributed. From the beverages to the vegies to the frozen food to the leftovers you are able to have everything on it's place and at the right temperature!!
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great features

Zebo 10/26/2020

Excellent space and works perfectly. Color is amazing and provide good size ice cubes
Originally posted on Samsung.com

Yes, I recommend this product

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5 Stars

Tons of room and love it!

Bilge17 10/24/2020

Great interior lighting, ice bin is not too big, love the adjustable shelving, freezer is large, and my kids love the 'drink' drawer.
Originally posted on Samsung.com

Yes, I recommend this product

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5 Stars

We love it!!

LovingSamsung 10/23/2020

So far it's a great refrigerator. I love the space, and the drawers keep the veggie's and fruit so amazingly crisp!
Originally posted on Samsung.com

Yes, I recommend this product

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4 Stars

Ample room and good flexibility

Smittydon 10/23/2020

We own two of these refrigerators and we really like the deli drawer and the bottom freezer. The ice maker still is the weakest link in the samsung refrigerator but overall we are very pleased
Originally posted on Samsung.com

Yes, I recommend this product

Design

 

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Value

 
5 Stars

Samsung French Door Refrigerator

John 10/22/2020

This is our second Samsung. Both are the best refrigerators we've ever had
Originally posted on Samsung.com

Yes, I recommend this product

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5 Stars

Great

Mike 10/15/2020

Great appliance for features and price, no real problems so far
Originally posted on Samsung.com

Yes, I recommend this product

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1 Stars

Disappointed

kikisquidge 10/5/2020

We had this fridge for 6 month and it broke, now we need another new fridge. I'm not impressed at all.
Originally posted on Samsung.com

No, I do not recommend this product

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5 Stars

Great design

Nick 10/1/2020

Easy functioning draws. Easy to clean. Easy to move
Originally posted on Samsung.com

Yes, I recommend this product

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1 Stars

Dead after less than a year

NeverSamsung 9/30/2020

purchased this fridge in november 2019. we started having problems in july 2020, samsung sent a tech and a repair was made. a month later and our fridge was failing to hold a temperature lower than 50 degrees. samsung sent another tech, more troubleshooting, and the samsung tech and phone support couldn't figure it out. they sent the issue to "engineering" with a promise to return in a week. they returned, replaced parts, and it still didn't resolve it. they sent it to "engineering" again. at this point, it has been over a month since i have been able to use the fridge. i called samsung again, and they are refunding my money. the refund of my purchase price is approximately $1200 less than the current selling price of the same exact model today. samsung has said oh well. never again.
Originally posted on Samsung.com

No, I do not recommend this product

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5 Stars

Love the middle draw. Great temp control.

TomS 9/25/2020

This has been a real pleasure. Everything works great.
Originally posted on Samsung.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Slow producing ice maker and limited shelf spacing

Grannyjojo 9/18/2020

Shelf spacing is limited, not tall enough. Many containers must be place on their side to fit shelf spacing. Ice maker is slow to replenish.
Originally posted on Samsung.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Control panel failed 13 months after purchase

Kara 9/6/2020

bought fridge august 3, 2019. it was delivered august 7, 2019. september 4, 2020 ice machine stopped working. noticed september 6 that the lights on the control panel were blinking. spent 30 minutes on chat support troubleshooting problem and was told a tech needed to come out and that the it would not be covered by the 12 month warranty.
Originally posted on Samsung.com

No, I do not recommend this product

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4 Stars

A great looking refrigerator

Borneobob 9/4/2020

We bought this a couple of months ago and very pleased with it. The only downside is that it is difficult to find shelf space for larger containers of milk and tall bottles of beer.
Originally posted on Samsung.com

Yes, I recommend this product

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Value